Hey there, thanks for reaching out through Forums! I see you are a new poster to our Xfinity Forums community and we truly appreciate you joining the conversation! I would be happy to take a look at your billing details to go over any price increases. I know how shocking it is to receive a bill for more than you were expecting especially when on a fixed income. My mother is also on a fixed income and I know how important it is for her to keep her bills around the same cost each month! You have reached the right place to get your concerns resolved! Can you please send me a Private Message with your full name and your full address, so I can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.