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my tv screen is not working, all I can see is a hand and "Heavenly Greens"

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my tv screen is not working, all I can see is a hand and "Heavenly Greens"

When is this going to be fixed?  It has not been working all day 3/19/2020

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Re: my tv screen is not working, all I can see is a hand and "Heavenly Greens"


@danakmullaney wrote:

When is this going to be fixed?  It has not been working all day 3/19/2020


What make/model TV do you have?  Are you able to power it on without the cable connection and navigate thru its menus?

Joe V
(not a Comcast employee, just another paying customer)
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Re: my tv screen is not working, all I can see is a hand and "Heavenly Greens"

Comcast came this morning and explained that it is a capacity problem because everyone is home.  I Told the tech they should make a public statement to let customers know

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Re: my tv screen is not working, all I can see is a hand and "Heavenly Greens"


@danakmullaney wrote:

Comcast came this morning and explained that it is a capacity problem because everyone is home.  I Told the tech they should make a public statement to let customers know


is that a set top box? numbered TV channels are always there and it does not matter how many are using their Tv. more information please.



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Re: my tv screen is not working, all I can see is a hand and "Heavenly Greens"

I found out from my Comcast service tech that the system was being overloaded because of everyone being at home.  I told him that Comcast should put out a press release explaining this to their customers but they did not.  Thankfully I have had no more problems and even got a $10.00 credit off my next bill.

 

Thanks for getting back to me