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X1 remote stopped responding

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X1 remote stopped responding

My remote only turns stuff on but has no functionality no channel control , I have volume control, I've reset the box several times help me

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Re: X1 remote stopped responding


@dwayne_gibbs wrote:

My remote only turns stuff on but has no functionality no channel control , I have volume control, I've reset the box several times help me


you are able to use the IR connected devices (TV and/or sound bar-receiver) as you can see when you make those functions the Red LED lights on the remote. when you press the Xfinity button on the remote what LED color(s) do you see?Are the DVR LEDs lighted?



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