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Scrolling thru channels I didn't pay for

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New Poster

Scrolling thru channels I didn't pay for

Xfinity, Please hide the channels that I didn't pay for so I don't have to flip thru them.  My elderly mother with dementia gets confused when flipping through the channels, especially those that show  "cancel or subscribe to this channel".  I just got the newest voice controlled remote but I haven't set that up for her because that would only confuse her more.  Occassionally she'll scroll using the up/down button and sometimes she'll try to key in a channel but occassionally types too many numbers.  Can you please simplify the remote and the scrolling function so that a "four year old" or a "76 y/o with dementia" can enjoy your service more?   

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Diamond Problem Solver

Re: Scrolling thru channels I didn't pay for

It may be easiest to set up a favorite list. There’s also a big button remote that’s fairly easy to use

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Expert

Re: Scrolling thru channels I didn't pay for

adding.. for x1 equipment you can change the guide view to free to me which hides channels not in your subscription.



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