Community Forum

No Captions available on Fox's 9-1-1 s03e8

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
Highlighted
Problem Solver

No Captions available on Fox's 9-1-1 s03e8

There are no closed captions available for Fox's 9-1-1, s03e08, an episode which is ironically titled "Malfunction".

 

I've checked multiple Xfinity platforms-- X1, Xfinity Stream Beta smart tv app, Xfinity Stream for Android, and The Xfinity Stream website on a PC, and captions are not available on any of them.

 

Fox's own website has the episode, and captions are available there.

Highlighted
Contributor

Re: No Captions available on Fox's 9-1-1 s03e8

This has happened to me a couple of times with various programs.

Sometimes SAP or CC doesn't get supported on Xfinity; it isn't a problem with your equipment or anything else, it has to do with the supplier.

The only thing I could recommend you do is get in touch with Comcast either via email or by phone, then you could voice a compliant, that way (hopefully) they can resolve the issue.

 

Best of luck!

Highlighted
Expert

Re: No Captions available on Fox's 9-1-1 s03e8


@DVR11 wrote:

This has happened to me a couple of times with various programs.

Sometimes SAP or CC doesn't get supported on Xfinity; it isn't a problem with your equipment or anything else, it has to do with the supplier.

The only thing I could recommend you do is get in touch with Comcast either via email or by phone, then you could voice a compliant, that way (hopefully) they can resolve the issue.

 

Best of luck!


this issue can also be a local channel broadcast issue (not the stream but broadcast system ruins the CC stream). to test this play the same recording on both home DVR and via a smart device (cloud DVR).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!