Community Forum

Closed captioning turns itself off constantly

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
Highlighted
New Poster

Closed captioning turns itself off constantly

Has anyone else had this problem? Has started happening recently, within the last few weeks. Has gotten to the point where I have to turn on closed captioning several times while watching a single episode of a show on the DVR. It's very annoying for the hearing impaired.

Highlighted
Expert

Re: Closed captioning turns itself off constantly


@mattmiller42 wrote:

Has anyone else had this problem? Has started happening recently, within the last few weeks. Has gotten to the point where I have to turn on closed captioning several times while watching a single episode of a show on the DVR. It's very annoying for the hearing impaired.


no (have 4 set top boxes have never had that issue). when you are watching and it 'goes off', when you press the down button is the green button unchecked or checked when it is not working?  Is the box checked but the captions are not working? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Closed captioning turns itself off constantly

I am having the same problem. It turns off all by itself. While I'm watching a show and I have it paused and I come back to it, it will have turned off while it was paused. I will have to actually turn it back on. When I have it on at night and I turn the box off, when I wake up in the morning when I turn the box on, the closed captioning will be turned off and I have to turn it back on. When I'm done watching one show and delete it and go on to watching another show, sometimes it shuts itself off between shows and I have to turn it back on. I know it is easy to turn on or off but if I have it on, it should stay on and not shut itself off. This just started in the last few days.

Highlighted
Frequent Visitor

Re: Closed captioning turns itself off constantly

Yea. Having same problem. Have had it on and off for about a year. 

Highlighted
New Poster

Re: Closed captioning turns itself off constantly

This just started happening today. Every time we turn on the tv, we have to manually turn on CC.
Highlighted
Regular Visitor

Re: Closed captioning turns itself off constantly

This started happening to me today. It’s incredibly irritating. Anyone found a fix?
Highlighted
New Poster

Re: Closed captioning turns itself off constantly

I have had flex for a week and closed captioning has to be turned on for every episode even when binging. Anyone else have this issue or a fix?

Highlighted
Expert

Re: Closed captioning turns itself off constantly


@BobertH wrote:

I have had flex for a week and closed captioning has to be turned on for every episode even when binging. Anyone else have this issue or a fix?


which app on the flex are you using? is there a menu you can access on the flex to set up Captions?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Closed captioning turns itself off constantly

Mine is starting to turn off as well. It used to always stay on . Now every time I turn it on after being off I have to turn the caption on as well. It's bothersome to me. I wish they would fix it. 

Highlighted
Expert

Re: Closed captioning turns itself off constantly


@hchambliss wrote:

Mine is starting to turn off as well. It used to always stay on . Now every time I turn it on after being off I have to turn the caption on as well. It's bothersome to me. I wish they would fix it. 


on what device are you using the closed captioning?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Closed captioning turns itself off constantly

This is also happening to me on my TV. Closed Captioning is set to ON under device preferences but still turns off. I end up having to go to the bottom of the screen and selecting CC again to turn it on. Started a few weeks ago. Very annoying
Highlighted
New Poster

Re: Closed captioning turns itself off constantly

It's also happening during live programing. I also noticed it goes off when I turn off the TV

Highlighted
New Poster

Re: Closed captioning turns itself off constantly

My issue has been going on for weeks. Of course it's an Xfinity software issue but they'll deny it