Community Forum

Closed Captioning

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
JaniceRL
New Poster

Closed Captioning

Closed captioning not working on just recorded program.  I checked my settings and they are ok.

Rustyben
Expert

Re: Closed Captioning


@JaniceRL wrote:

Closed captioning not working on just recorded program.  I checked my settings and they are ok.


on what device? what type of program was being recorded? does the X1 set top box show the captions?



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HorribleX1
Frequent Visitor

Re: Closed Captioning

I am having the same issue. Except for the going in and out of apps part. It just stops working even though it says it's still on. And yes the cc is checked green. I also have had limited success with turning cc off and back on again. Then refresh the whole system. It is a constant battle!
Bethwilson223
New Poster

Re: Closed Captioning

Trying to watch Amazon Prime with closed captioning. How to get it to stay on? Some episodes work...others don’t.
Rustyben
Expert

Re: Closed Captioning

when you select a movie or TV series,  press up and go to the subtitles tab and make your selection. If you are playing a video press and right button to get to "CC" to toggle captions.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
HorribleX1
Frequent Visitor

Re: Closed Captioning

Sorry it took me so long to reply. I do know how to toggle the way you suggested and had tried every way available. It was definitely an issue with Comcast, because it kept going off by itself. It was maddening. One of the software updates fixed it! Thx