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Captions on LOGO broken

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
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jetuser1
New Poster
‎10-15-2020 01:09 AM

Captions on LOGO broken

Is there an easy way to report captioning issues with a given network? LOGO has broken captions for pretty much everything, it'll work for a bit before breaking up and disappearing entirely for long stretches of time. This is an issue on both the x1 set top box, the web stream expierence, and the roku stream app so its not specific to any device but rather the network itself.

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ComcastMartin
Official Employee
‎10-20-2020 09:42 PM

Re: Captions on LOGO broken

Hi there, @jetuser1, 

 

I can look into setting up a ticket or getting the correct info over to you. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side. 

 


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