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Accessible Remote for Customer with Alzheimer's

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
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Regular Visitor

Accessible Remote for Customer with Alzheimer's

Hello,

I purchased a universal Weemote for my mother who has Alzheimer's, however after spending some time with Comcast support, I have been told that this remote is incompatable with Comcast.  She needs a remote that I can preprogram with her 4 or 5 favorite channels that allows her to toggle between them easily.  Ideally, I would like this as a supplemental remote since my dad still enjoys many other channels.  What do you offer or suggest for your customers with cognitive disabilities, so that they are able to access your programming in a way that meets their needs?

Thank you for your help.

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Diamond Problem Solver

Re: Accessible Remote for Customer with Alzheimer's

It’s the boxes that get programmed with favorites, that favorite list is accessed through the remotes. What boxes do they have?

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Regular Visitor

Re: Accessible Remote for Customer with Alzheimer's

It's the X1 with DVR box.  Thank you for getting back to me so quickly.

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New Poster

Re: Accessible Remote for Customer with Alzheimer's

I have a similar situation with an elderly household member.  Looking for a remote that we can set up 4 or 5 favorite channels, and eliminate the 'ok' button?

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New Poster

Re: Accessible Remote for Customer with Alzheimer's

Hi Kristin,

Did you ever get an answer to you issue?  I have the same issue.

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Regular Visitor

Re: Accessible Remote for Customer with Alzheimer's

No, I have not gottern any other answers.  The remote is too complicated for her to operate.  Voice control is not an option for her since she often forgets words and hesitates a lot when speaking.  It's very frustrating.  My parents live in a retirement community and Comcast is the only option, so they are essentially paying for a service that she cannot access due to her disability.

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Expert

Re: Accessible Remote for Customer with Alzheimer's


@Kirsten1114 wrote:

No, I have not gottern any other answers.  The remote is too complicated for her to operate.  Voice control is not an option for her since she often forgets words and hesitates a lot when speaking.  It's very frustrating.  My parents live in a retirement community and Comcast is the only option, so they are essentially paying for a service that she cannot access due to her disability.


have you considered using non-x1 equipment like the DTA (HD)? it has a simple remote and no voice control. 



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