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Accessible Remote for Customer with Alzheimer's

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
New Poster

Accessible Remote for Customer with Alzheimer's

Hello,

I purchased a universal Weemote for my mother who has Alzheimer's, however after spending some time with Comcast support, I have been told that this remote is incompatable with Comcast.  She needs a remote that I can preprogram with her 4 or 5 favorite channels that allows her to toggle between them easily.  Ideally, I would like this as a supplemental remote since my dad still enjoys many other channels.  What do you offer or suggest for your customers with cognitive disabilities, so that they are able to access your programming in a way that meets their needs?

Thank you for your help.

Diamond Problem Solver

Re: Accessible Remote for Customer with Alzheimer's

It’s the boxes that get programmed with favorites, that favorite list is accessed through the remotes. What boxes do they have?

I am a Retired Official Comcast Employee
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New Poster

Re: Accessible Remote for Customer with Alzheimer's

It's the X1 with DVR box.  Thank you for getting back to me so quickly.