7 Messages
Your ISP's DHCP is not functioning properly
I have read through several of the posts that have the same error as I am having and none of the suggested fixes have helped me. I am 4 days from having to return my new Asus BE-96E router. When I first got it, I got the above error. Someone on the Xfinity chat was able to fix my problem ( I think they reprovisioned my modem), but then I had to reboot my router and now I am getting the same DHCP error as before. I am able to get connected with my old Wifi5 router but would like to be able to use this new $700+ dollar router than I have bought. BTW, my speeds went from mid 400mb/s to high 900 mb/s with the new router. If I cannot get this fixed, I will have to return the router and go back to my slower speeds on my 1.2 gb/s plan. BTW, most of the technical support state that it is all my problem and that they cannot do anything top help, even though Abdul was able to help about 2 weeks ago
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @Cromagnum we know the importance of being able to use your internet without issue, so we want to ensure we do address this! When it comes to customer owned equipment, we do have limited tools and resources to help with this as we have a limited view on our end. Especially when it comes to routers as we sadly have zero visibility on routers and have no way to pull any information from them, only modems or gateways (modem/router combos). However, we'll do all we can to help! What are you doing with the internet when you are getting the "Your ISP's DHCP is not functioning properly" error? Have you reached out to Asus to have them confirm there are no issues with your equipment? I am glad the new router is giving higher speeds now, bit the dip you mentioned is concerning. If you aren't using a router capable of providing the higher speeds part of your plan, then you would see a dip in those speeds. However, if the router you are using is capable of the 1.2 GB included in your plan, you definitley should not be seeing slower speeds, especially as drastic as 400mbps. When testing your speeds, is that over WiFi or ethernet?
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