xfinitywifi hotspot device management webpage not working

@user_e5cb59 - Is there something I can help you with today? If so, please feel free to create a new Forums post, and our Digital Care Team is more than happy to address any questions or concerns you might have.

This article should help you manage and remove registered Xfinity WiFi devices: https://comca.st/3aXnBjl. Please let us know if you are still having issues.

I am still having issues...after following the steps in this article, the device remains in my registered devices list is is not removed. I have tried this many times with different browsers and in incognito mode. Same problem. It seems like other people in the forum is seeing the same issue, so I believe there is something on your side that's broken.

I appreciate you giving that a try, @goldeneye89! Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to look into this further. 

I just send the DM with the requested info

Hello, @RandomIdiot! Thanks for connecting with us here. We are sorry to hear you are having trouble with removing some devices as well. Have you cleared cache and cookies? If not, we recommend doing so before visiting: https://comca.st/3cMkj3d for instructions on how to clear the devices. Please let us know if you were able to or not. We look forward to your reply.

Yes, I have tried this for weeks now using 4 different browsers and 3 different devices. It doesn't work.

[Edit: Formatting]
Hello! Thanks for reaching out to us here, so we can help you with removing devices from the device list when you hit the device limit for Xfinity Hotspots. This is repeat information on this thread, but to reiterate, there is a 10-device limit when connecting to a Xfinity Hotspot. You will have an error on the 11th device. There is no other way to connect other than removing devices from the device list.

The typical process is to log into https://my.xfinity.com/?cid=cust&linkId=177109636 and follow the below outlined steps to remove devices:

Settings > Internet > Manage devices (under the Xfinity WiFi Hotspots app Connected Devices section). This link will take them to the Xfinity WiFi Hotspot Connected Devices page.

If this option is no longer working for whatever reason, we will make sure this is fixed as quickly as possible. In the meantime, we don’t want you having to wait and being unable to connect. Let’s move this over to a direct message platform, and we will help you do this from our end. Can you send us your first and last name and your complete address, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message