4 Messages
Xfinity Wi-Fi will not load certain apps
I am not the only one who I've seen complain about this issue I personally have had Xfinity for 2 years and I have Xfinity pods and ever since having it certain apps that I try to use Wi-Fi on will not load I have to turn my Wi-Fi off on my phone and use my data to load the apps which seems backwards my Wi-Fi should be loading faster then my data but my issue is is that some of the apps won't even load it'll just stay stuck like the internet can't work through it and then were gaslit by the Xfinity customer support telling us stupid tips things like restart your modem restart your phone turn airplane mode on and off which is irrelevant and never takes care of the issue because you guys don't care about our issues. Oh and new issue anytime you try to select tags in this area it says oops sorry we can't do that and then you have to restart this I have had to rewrite this five times
XfinityBillie
Official Employee
•
2.7K Messages
6 hours ago
@user_qs5a0h Thank you for taking the time to reach out to us here on our Xfinity Forums. We can understand how frustrating it is if your services aren't working correctly, and it takes a long time to load apps. I'd love to look into this further with you and help find a resolution. Can you tell me what apps you're experiencing this with? Have you already tried going to your phone settings>apps and then selecting the apps that aren't loading to clear the cache? I don't want to ask you to repeat any troubleshooting steps you've already tried, so if you could share the steps you've already taken I would appreciate it.
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