Visitor
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1 Message
Xfinity wifi not connecting to certain apps
Recently, when connected to my home wifi network (Xfinity gateway and router), my Android device will not connect to the Xfinity app (it just shows the cycling dots). It also will not push-sync emails to my email client or load certain apps (e.g., Weather Underground). All other web-browser traffic seems normal. The issue goes away if I connect to a VPN while on my home wifi network or if I set up a DMZ using IP 10.0.0.2. Any ideas what could be causing this behavior and how to fix? @Xfinity Support
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_9da5c2! Thank you for reaching out on our community forum. I hate to hear you're experiencing trouble connecting to some of your apps. I see you've already sent a direct message, thank you! I'll meet you there to troubleshoot the issue.
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EG
Expert
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112.8K Messages
3 years ago
@user_9da5c2
Please create a new topic of your own here on this board detailing your issue (copy and paste your post there). Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. The original poster has not returned. 2-month-old dead thread is now being closed.
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