Xfinity wifi hotspot not turning off

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

Hello and Happy Tuesday, Scrigface! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

Going forward, I'm truly sorry to hear about the Xfinity Hotspot network still appearing on your home modem as I know network situations like this can be frustrating to say the least! I'd now like to take a closer look on the backend and see what tools we have to help disable this feature.

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

Thank you, @Scrigface for working with us on this issue, and for your patience! I'm so happy we were able to get this resolved, and turn off the broadcasting of the Xfinity WiFi hotspot from your Gateway due to a possible communication issue. Please reach back out if you need anything else! 

So, what's the resolution? It's obvious that many are having the same problem. In my case, my Account Settings show that the public hotspot is disabled, but it's still here and the admin interface on the router itself confirms it.