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Thrust
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Monday, August 11th, 2025

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Xfinity Support

Internet keeps dropping for 10-15 seconds. This is the wifi and the ethernet. I tried resetting the equipment & troubleshooting on multiple devices. I have only been at my current residence with your gateway for 4 months.

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13 days ago

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EG

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15 days ago

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XfinityShawn

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13 days ago

 

Thrust Do you see any service interruption notifications from our Xfinity app by any chance? 

 

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Thrust

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I was able to get a technician to come out this upcoming weekend to fix it. Through command prompt, pinging servers, there was a ton of packet loss along with uncorrected errors when checking my gateway status.

(edited)

13 days ago

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XfinityShawn

Official Employee

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1.8K Messages

 

Thrust We appreciate the update, and glad to hear you were able to get a tecnician scheduled. We are positive they will be able to get this resolved. Is there anything else we can help with at this time? 

 

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13 days ago

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EG

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@Thrust​ 

Thanks for the update. Glad you got it squared away ! Take care !

I am not a Comcast Employee.
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13 days ago

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