Xfinity support

First. When these outages occur are they being officially indicated here with any info about them ?;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

Hey there—thank you so much for reaching out. I can totally understand how frustrating that must be, especially when your son depends on a stable connection to work from home. I’ve been in that spot too, where everything seems fine one minute and then poof—no connection, right when you need it most. Not fun.

Losing your WiFi or internet once or twice a week definitely isn’t normal, so we’d love to help you get to the bottom of it. There could be a few reasons it’s happening—anything from signal issues in the area to something as simple as outdated equipment or WiFi interference in the home.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!