Visitor
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2 Messages
Xfinity speeds highly degraded from the modem
According the Xfinity app, I have speeds coming into my modem at 1200 MBPS. However, if I stand right next to my modem and test the speed through my phone on the wifi, it immediately drops to 100 MBPS. Additionally I have a computer that is ethernet connected to the modem, and it also drops to 100 MBPS. The wife speeds degrade tremendously as you walk away from the modem. I have several devices connected via ethernet around my house that have speeds no where close to the 1200 being received. I either need to swap this modem for another one, or have some troubleshoot my issues. It's not worth paying for the 1000 MBPS when you can only actually get around 100 throughout the house.
techlaw
New Poster
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4 Messages
1 month ago
Upgraded from 800 Mbps to 2 Gbps this week. Our speed tests dropped from ~300 Mbps to 20 Mbps. Xfinity claimed our modem was creating the problem. We've now downgraded to 1 Gbps to ensure our DOCSIS 3.1 modem (which is on the Xfinity approved modem list) can handle the speed.
Spent nearly 2 hours on the phone with Xfinity this week and am questioning if it's worth sticking around. Don't like the alternatives but need reliably faster speeds.
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XfinitySara
Official Employee
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2K Messages
1 month ago
Hello, @user_5yslhf! Thank you for taking the time to visit our community forum and for creating this post about your speed concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're great to work with here because we'll always do whatever we can to review and resolve issues as quickly as possible, answering all your questions along the way :) First, have you recently reviewed these Connection Troubleshooting Tips? That's a good place to start. So please let us know if you notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look, which we're happy to do.
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