1 Message
Xfinity Router issues
at random times everyday my internet will stop working and disconnect from every device in the house for about 6 minutes, before going back to normal. what does this mean?
1 Message
at random times everyday my internet will stop working and disconnect from every device in the house for about 6 minutes, before going back to normal. what does this mean?
EG
Expert
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110K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityThomasC
Official Employee
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2.5K Messages
1 year ago
Hello, @user_TRT
There can be many reasons for this intermittent connection issue. Have you taken advantage of the troubleshooting tools within the Xfinity App to resolve these issues? Running a speed test https://speedtest.xfinity.com/ on a device that is hardwired to your modem will let you know if it's a speed issue. Also, check your wiring for loose connections and power outlets that may be faulty. Try plugging your device into a different power source. Lastly, please describe for the community the modem(Xfinity or 3rd party) you are using and what the lights on the device are indicating when this disconnect occurs.
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EG
Expert
•
110K Messages
1 year ago
@user_TRT
Have you had a chance to try any of those troubleshooting tips at the link that I gave you ?
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