Visitor
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1 Message
Xfinity modem keeps shutting off.
My Xfinity modem/router combo keeps shutting off randomly. Sometimes I catch it making noise, but for the last couple of days it just shuts off completely. I reboot it, but it only stays connected for a short time and I am sometimes unable to get it to reconnect to the internet at all. I've only had it for 6 months, do I need a new one?
EG
Expert
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109.1K Messages
2 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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CCAlicia
Contributor
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250 Messages
2 years ago
Hi @user_924e83 Thank you for taking the time to reach out to us through Xfinity forums! Oh no! How frustrating! Not to worry! You have reached the right place for help!
Is this issue with your modem still happening since you made this post?
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EG
Expert
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109.1K Messages
2 years ago
@user_924e83
Did any of the info at that link apply ?
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