1 Message
Xfinity keeps Pausing devices marking it as “down time”
Apparently this issue has NOT been resolved as here it is MONTHS later and it is still happening. This just started in my household on 12/28/2023 @ 12:17 AM. If Xfinity doesn’t figure it out; they are going to lose a lot of customers.
XfinityAlyssaA
Official Employee
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1.8K Messages
1 year ago
Good evening @user_d86r3z, and thank you for reaching out on our Community Forums. We're sorry to hear your devices are being paused. What troubleshooting steps have you attempted thus far?
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flatlander3
Problem Solver
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1.5K Messages
1 year ago
Try disabling MoCA on your Xfinity gateway. You may end up disabling your neighbor's MoCA on their gateway, so you might have to do it more than once or twice in an apartment situation and have your devices connect to your own gateway, instead of theirs. You have Xfinity security problems.
https://forums.xfinity.com/conversations/your-home-network/unpausing-devices-for-internet-use/65877d6ee4ada5345193e2b6?commentId=65882ffd2e4f0f28452e7ac5
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