1 Message
Unpausing devices for internet use.
Until today, I was able to use most of my devices, like my Nintendo Switch and television no problem. However, I received a message on both of those options saying 'This device is paused'. I open the xfi app and it's saying that neither device is paused. I'm not sure what to do.
flatlander3
Problem Solver
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1.5K Messages
1 year ago
It's a unique problem to Xfinity equipment. Are you in a close neighbor/apartment situation, and are you using an Xfinity gateway?
If you are:
You might have an entirely different problem than "paused devices". You may actually be connected to a neighbors gateway. From their point of view, your devices would look like an unknown devices and they may have them paused. Xfinity uses MoCA. It's Ethernet over coax. https://en.wikipedia.org/wiki/Multimedia_over_Coax_Alliance
You can try turning off MoCA for a test, then see if your devices work. The solution is to isolate your network with an MoCA point of entry filter:
https://forums.xfinity.com/conversations/your-home-network/random-devices-connecting-to-wifi/6580d7eb2e4f0f28452d1e8e
This can manifest itself as the same problem as "unknown devices on your network, terrible performance on your network, unexpected data use, streaming not working/buffering, horrid latency/download/upload speed, etc".
If you are not using your Xfi and use a 3rd party router/mesh network/router for your internal networking, what are you using for equipment and how do you have it setup?
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CCDanielB
Official Employee
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252 Messages
1 year ago
@user_c0ak3t Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
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EG
Expert
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110.2K Messages
1 year ago
@user_c0ak3t @XfinityDanielB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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