1 Message
Xfinity is never the problem, only the customer
Every time there is an outage I have reached out to Xfinity to get more details and find out when it will be resolved. Whats weird though is that each time they tell me that everything is up and running and there are no issues. How odd is that when my internet was working perfectly fine and then completely stopped and now wont connect again? I reach back out and get a new rep, they tell me there is an outage and that it will be resolved in one hour. You know how long it took to get that answer from the rep about that? 10 minutes. It took them 10 minutes to tell me there was an outage after saying they are going to review my account set up/asking me a bunch of unrelated questions to what I originally asked. Oh, if you were wondering, the outage has not been fixed and I still do not have access to internet at my home. Im going to call them later in the day only for them to tell me everything is good and that its my equipment again that is causing this. It baffles my mind how this company can never accept any type of blame and how they think they run perfectly. Once I find the time Im going to be shopping around for new providers because this has been ridiculous on so many levels.
I have a new slogan for Xfinity that they should use. "Terrible internet, terrible customer service, never our fault, just yours" Yeah that just rolls off the tongue for this company
XfinityArmand
Official Employee
•
2.2K Messages
1 year ago
Hi there @user_4iqai7! Thank you so much for taking the time to reach out to Xfintiy Support here on our Community Forum. We are glad to hear from you and happy to address your service concerns. You have reached out to the right place, and we are here to ensure you are being provided with a top tier experience with your service.
Service interruptions are never fun to deal with. There may be a variety of reasons for them to occur. Xfinity's technicians and engineers investigate the cause and work to restore service as quickly as possible. This can take some time to be declared. However once an area wide interruption is declared, we do try to provide as much information as to when services are back up and running. We also do provide customers options to check on status updates, if you use our Xfinity App, you can always receive alerts once things are resolved fully. Also, if you have a smartphone, text START to 266278 to be enrolled in outage messages.
We are glad to take a closer look into things for you. Please feel free to shoot us a private message so that we can make sure things are squared away for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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