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user_c2i52j
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Monday, September 1st, 2025

Xfinity is deliberately attempting to schedule a cancelation call back after my new bill is issued so I am required to pay the next month

Minnesota, USA. the title is self explanatory. today is 09/01/2025 at 12:47 am. i must cancel my services because i am completely out of the service area and have already moved. my next billing cycle is September 4 through October 3. Xfinity requires a phone call to cancel, with no other options except an in-store visit. the only available callback times were September 5 and September 6, which are after the new billing cycle begins. i will not be [Edit: Language] paying for this billing cycle and will dispute any charges. this situation feels unfair and unacceptable.

In conclusion Xfinity is deliberately claiming they are unavailable for a cancelation phone call on September 2nd, or September 3rd, or September 4th (the day the cycle begins) to cancel my internet so that I do not need to pay for my next billing cycle as I literally will not be living within the service area. 

Even when attempting to use the "I'm moving" option Xfinity literally says that services are not available at the new address and then wont provide a call back  until the day after a new bill is issued.   

[Edit: Removed Caps]

 

Question

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Updated 

6 days ago

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Oldest First
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EG

Expert

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113.1K Messages

6 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityPeterH

Official Employee

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2.2K Messages

6 days ago

 

user_c2i52j We are here to help. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_c2i52j

5 Messages

I will not mark this answer as accepted until you prove this is a fair disconnection with no hidden fees and no attempts to manipulate billing practices. I've built a case on you people for over 2 years so if you try any malicious billing practices I will be happy to be the star plaintiff in a class action lawsuit that will involve dates, times and employee ID numbers. This and questionable Covid-19 relief funds/grant money being stolen during 2022 and double billing my account. Additionally Xfinity's attempt to charge me for rental equipment I do not own which they engaged in for over 6 months before it was reversed. You will release my account, you will charge me nothing further. I have canceled before my billing cycle and have the confirmation number. As long as you don't try to pull anything mischievous I will happily go away. If you don't and get sued again like you already did recently, you can expect to see me in front of a judge. - Your choice.   

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6 days ago

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