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SkayaGrove777
1st Topic

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2 Messages

Friday, February 3rd, 2023 11:11 PM

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Xfinity is blocking my access to my Dish Network DVR through Dish Anywhere

My Dish Network DVR is connected to the Internet as verified by Dish and the settings I see in the DVR. However, I am unable to access the DVR using the Dish Anywhere app on my phone (through Verizon) or by using the Dish Anywhere web page on Edge, Chrome, or Firefox (either within my home Xfinity network or outside connected to a different Wi-fi). So, it appears that either my X-Fi Gateway or the Xfinity servers are preventing me from streaming my DVR content out of my network to my phone or laptop. I would like for Xfinity to stop blocking that channel and allow access. 

Question

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Updated 

2 years ago

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CCAaron1

Problem Solver

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954 Messages

2 years ago

Hello @SkayaGrove777. I am sad to hear about the issues you have been having. It has been a couple of days. Are you still having issues, or were you able to get this resolved? 

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SkayaGrove777

Visitor

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2 Messages

@XfinityAaron​ Hello, I am still having issues and cannot connect.

2 years ago

0

XfinityChelseaB

Official Employee

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1.6K Messages

@SkayaGrove777, Thank you for letting us know, we appreciate it! Please check out this link for more information on your concern: https://www.xfinity.com/support/articles/report-blocked-website Let us know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_aa6ed0

Visitor

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2 Messages

Same here.  It is a violation of the contract.  

2 years ago

0

user_614df8

Visitor

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1 Message

2 years ago

I just got Dish network last week.  I have to reset my Hopper several times a day if using on demand or an app.  I keep getting security blocks for IP reputation risks with no option to allow it.  This is very irritating.  PLEASE FIX THIS ASAP!!

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XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast. I am sorry to hear that you are having this issue. You are in the right place and I am happy to assist you today. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110K Messages

2 years ago

Wonder if the original poster @SkayaGrove777 obtained a solution ?

@user_614df8 @XfinityRoberto 

Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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