Not enough information to even vaguely guess. What makes you think your home network has been 'hacked"? Please be specific and provide as much information as you can.
I know that I’m getting hacked because I keep seeing you I/WK Webb kit view logged in to my Xfinity app. Every three minutes multiple times a day. So they are using my hotspot, but no one will help me figure out how to stop this
Hi @user_x3v462, we certainly want to make sure that your home network is secure. The Xfinity Wi-Fi hotspot network utilizes Xfinity modems to broadcast a signal for other customers to use, but these devices should not appear on your network.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
NoNoBadPuppy
Problem Solver
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729 Messages
3 months ago
Not enough information to even vaguely guess. What makes you think your home network has been 'hacked"? Please be specific and provide as much information as you can.
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XfinityJoe
Official Employee
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983 Messages
3 months ago
Good morning @Thortonv you can report any security concerns to our Customer Security Assurance team
https://spa.xfinity.com/help
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