Not enough information to even vaguely guess. What makes you think your home network has been 'hacked"? Please be specific and provide as much information as you can.
I know that I’m getting hacked because I keep seeing you I/WK Webb kit view logged in to my Xfinity app. Every three minutes multiple times a day. So they are using my hotspot, but no one will help me figure out how to stop this
Hi @user_x3v462, we certainly want to make sure that your home network is secure. The Xfinity Wi-Fi hotspot network utilizes Xfinity modems to broadcast a signal for other customers to use, but these devices should not appear on your network.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
NoNoBadPuppy
Problem Solver
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736 Messages
10 months ago
Not enough information to even vaguely guess. What makes you think your home network has been 'hacked"? Please be specific and provide as much information as you can.
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XfinityJoe
Official Employee
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1.3K Messages
10 months ago
Good morning @Thortonv you can report any security concerns to our Customer Security Assurance team
https://spa.xfinity.com/help
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