Xfinity Hotspot

I rely on xfinity hotspot a lot. It recently stopped showing hotspot. In the xfinity app I can see the hotspot still there nearby my location. I am right beside the hotspot and its not showing in my Phone/Laptop. Anyone help. It is causing lots of delays in my work.

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XfinityRoberto

Official Employee

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2K Messages

6 hours ago

Hi there and welcome to Comcast @user_opag7a. Thank you so much for brining this to our attention. Now are the hotspots you are seeing coming from a business or residential hotspot signal?

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user_opag7a

Visitor

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6 Messages

Hi, there are three hotspots I can see. One of it is business and other two are residential. I used to be able to connect with them without any issues like a week ago, now they just won't show up.

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6 hours ago

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XfinityJeff

Official Employee

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374 Messages

Thank you for the information @user_opag7a. When you go into the Wi-Fi settings on your devices, do you see the network xfinitywifi in the list of networks you have connected too recently?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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user_opag7a

Visitor

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6 Messages

I used to see it until I did the 'forget network' thing. It is not available in the list of 'available wifi networks'.

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6 hours ago

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XfinityJeff

Official Employee

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374 Messages

Does the hotspot show on the list of networks when you are in other locations then the one you are having the issue at @user_opag7a?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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user_opag7a

Visitor

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6 Messages

Yes, I checked it at other places and it shows up. But it doesn't show up near my office where I need it.

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5 hours ago

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