Visitor
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4 Messages
Xfinity hotspot
I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?
Visitor
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4 Messages
I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Well, since it's an Xfinity device, it's remotely managed from a database. You don't have any control over that if it's wrapped around the axle. What you do have control of is the local device if THAT is wrapped around the axle.
If you haven't tried it, yank the power cord. Wait about a minute to wipe out volatile memory, and plug it back in. After it rejoins the network and you can get back out to the internet, try the phone app again. See if you can change the setting then.
You can also try factory defaulting it, if it is stuck in a state where it just can't communicate with the remote end. Older gear had a toothpick hole reset button. Newer stuff just has a WPS button. Hold either down until the lights start flashing. It will reboot, and then it will take a few minutes to rejoin the network. When you can connect back to the internet, try to change the setting again with the phone app.
If it still doesn't work, then you're kind of stuck. Perhaps they can reset the database for you, or perhaps not. They seem to want to swap gear for that instead. I don't know if it's a permission problem or what the deal is. Since it's a rental, you've got no love for the device. The quick way is to swap it out at the Xfinity store if there's one by you. Maybe you could return it too by mail , if this page isn't obsolete: https://www.xfinity.com/support/articles/returning-your-equipment There's also no guarantee that setting will stick on the next one.
Others reported the hot spot feature turns itself back on. The only way to make sure you don't have that feature is to buy a 3rd party device that doesn't have the feature and save yourself the rental fee. You can find one here: https://www.xfinity.com/support/articles/list-of-approved-cable-modems Find a model number that works and shop around.
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CCAlexandrea
Contributor
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51 Messages
2 years ago
@user_77b867 Thank you for bringing this to our attention. We would love to review this further. Can you please provide the steps you have taken so far to turn the hotspot off and what is the error you are receiving?
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