Xfinity Community Forum

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Xfinity hotspot

I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?

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I'm at home connected now. From the Xfinity app I go to connect > view wifi equipment > advanced settings > Xfinity wifi hotspot network and there's the option to turn on or off the "participate in Xfinity wifi". When I turn it off it says "

U

Xfinity hotspot

I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?

U

Yes I've tried from the website as well with multiple browsers. The error I get from the site is "Something has gone wrong, please try again later".

U

Xfinity hotspot

I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?

U

@XfinityAlexandrea I've been trying for months. I've unplugged the modem for a little time, updated the app, reinstalled the app, tried another device and tried multiple browsers. From the app it says "There was an error. Try again or check back lat

U

Xfinity hotspot

I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?

185

2

0

Xfinity hotspot

I'm unable to disable my Xfinity wifi hotspot. I've tried from both the website and app and each time it just gives me an error. This has been happening for several months. How can I resolve this?

185

2

0