Xfinity Hotspot app (Android)

@XfinityKatie​ thank you for the reply.

I haven't tried on my laptop because my home connection is fine and there are no hot spots within range of my house. I don't have any devices other than my laptop and my phone.

I spent about an hour on the phone earlier in the week and then again spent time on the phone Friday where the agent said she was escalating the case. That case number is (Edited: PII) and I was advised to give it 24 to 48 hours for a resolution. As of this morning, it still doesn't work.

As I told the agent, it was working fine on monday, then Tuesday it just stopped and hasn't worked since. No changes were made to my phone set up.

(Edited: Personally Identifiable Information)

@FerruzAXP I'm sorry to hear it's still not working, and I'd be happy to check into the status of the ticket for you. 

To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Again on the phone with an agent and it feels like I'm starting all over.

This issue is on multiple devices,  so it's not my equipment - it's on comcast's end.

Does anybody at Comcast actually do anything to fix problems, or do the chat, phone, and forums exist only to frustrate and alienate customers? 

@FerruzAXP Thanks so much for taking a moment out of your day to let us know you are still running into issues with your hotspot access.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message