Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage

Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area".  Yes, I know there's an outage.  However, I have a product (Wifi Extender Pro) that's designed to allow me to still have service when there is an outage and it is not working properly, but I can only truly troubleshoot it according to Xfinity when there's an outage, but when there's an outage I can't get a hold of anyone to troubleshoot it and the Xfinity app goes in circles.  The app itself won't do any troubleshooting cause there's an "outage".  So, what am I supposed to do?  There's a white light on the Wifi Extender Pro like it says there should be.  My Xfinity cell phone when placed next to the Wifi Extender Pro shows 4G cell signal Available.  I've tried resetting the device, rebooting it, and not sure what other steps I can take.  The Xfinity Assistant refuses to help and won't transfer me to an agent to assist.  The Phone line disconnects me and if I try even to do it under another account will disconnect me as well.  It's like the AI has gone rogue and said, "you human can't talk to them" LOL.  Please any advise would be appreciate.  If there is anyone from Xfinity that reads this, please take a moment to pass this along to your Assistant/AI team.  We need a way to bypass it to speak to humans and be able to get help.