Xfinity App/PC Speedtest Conflicting Results, Random High Ping Spikes.

My plan is for 1200mpbs. Xfinity App shows around 1000-1200mbps, when running the test on my personal computer it only shows around 500. PC is hard connected through ethernet. Running the test over Wi-Fi shows around 300mbps.

Also having intermittent ping spikes that last for a minute or two, either reducing speed by a good margin or killing it entirely. Have had the conflicting MBPS results forever, the Ping Spikes started within the past month.

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Responses

austinnorth

New Poster

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3 Messages

3 years ago

Speeds are now dipping to 20mbps on both Mobile App and PC.

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XfinityDilary

Official Employee

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2.3K Messages

Hello, @austinnorth! Thanks for posting on our Community Forums. I see that @EG recommended a link to start with. Did you get a chance to follow the steps listed there? Are you still experiencing issues with your speed?

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3 years ago

0

EG

Expert

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111.4K Messages

3 years ago

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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Your Home Network

austinnorth

Xfinity App/PC Speedtest Conflicting Results, Random High Ping Spikes.

austinnorth

XfinityDilary

EG

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