Visitor
•
3 Messages
Xfinity App says internet is offline despite having internet
We recently switched our old tv boxes and modem for new ones. Our new modem is an XB8-T. We had trouble setting it up, but it's currently online, however when we use the Xfinity app it says "your home internet is offline". It's not offline, we have internet (though it is stuttering). I checked the browser Xfinity website and it only shows our old modem's name, and says it's offline. It's as if Xfinity doesn't recognize that we've switched to a new one. If anyone can help, please do.
user_kh40
Visitor
•
3 Messages
5 days ago
I'd like to add that there's a second issue involving the internet. Before, with the old modem, gaming was quite simple. There were no issues, no packet loss, and rarely any connection issues. But now after switching to the new XB8-T, there has been significant lag and packet loss. If there is any way to fix this issue plus the xfinity app issue, I'd love any suggestions or help.
3
0