1 Message
Xfinity App not able to find my new modem
I have tried multiple times to activate my new modem but it keeps coming back and saying that it can't find it. Is there a way to activate a new modem for internet without having to use the app?
1 Message
I have tried multiple times to activate my new modem but it keeps coming back and saying that it can't find it. Is there a way to activate a new modem for internet without having to use the app?
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
Hey there @user_hv3ix4 thanks for reaching out here on Xfinity Forums regarding activating your modem. We would be happy to help you with activating your device as I know how important it is to get your device up and running!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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