Visitor
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1 Message
Xfi Pod Not Connecting
Greetings,
Looking for some expert help with my Xfi Gateway and Pod not syncing with each other. I received a pod about 3 weeks ago to help assist with some week signal areas in my house. Unfortunately the device will not connect. I have tried multiple locations around the house, even swapped out this pod with another one from my local xfinity store but neither of them will connect to my gateway. I have even moved my gateway to a different location. I have spend countless hours on the phone and messaging customer support but still no solution! This has become very frustrating now since I pay a lot of money for my service to have dead spots. Take note, I am not your typical customer, I have over 10 years of IT experience. I believe it may be the actual gateway but who knows?? Since all the equipment is Xfinitys, I expect it to work! This was the whole reason why I stopped using my own modem and router!
Please please help me!
Thanks,
Phil
CCEthan
Official Employee
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1.4K Messages
3 years ago
@user_084887. Thanks for letting us know about your pod issue! I have not seen many scenarios like this and it is definitely odd. Based on the troubleshooting done I recommend a new gateway. You can swap for one at your nearest sore or I can ship one. Let me know!
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user_4c36fd
Visitor
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1 Message
3 years ago
Hi! Did this ever get fixed for you? Mines is doing the same thing now. The light flashes green, then red/pink and then the app says that it can not connect. I have tried everything you did, plus i just got a new modem last week. Extremely frustrating.
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Jervdawg05
Visitor
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2 Messages
3 years ago
Same here with my experience. The light comes on green, turns 'red' and goes out. I've spent only 5 hours on this and 3 phone calls to tech support and the best they can give me is a $100.00 charge if it's not their fault.
(edited)
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EG
Expert
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111.5K Messages
3 years ago
@Jervdawg05
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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