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user_wam137
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2 Messages

Thursday, June 5th, 2025 2:25 PM

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xFi Pod Issue with iPhone Connecting

I am having this exact issue.  Has someone discovered a solution?  I'm about to pack all of this equipment up and give it back to xfinity and go with a different provider!

https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0?commentId=67d5104564b2637c9acb8595

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1 month ago

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XfinityAirelle

Official Employee

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2.7K Messages

1 month ago

 

user_wam137

We totally get how frustrating this has been — when your devices won’t stay connected, especially something as essential as your iPhone, it can feel like nothing’s working the way it should.

We took a look at the thread you linked, and it sounds like this issue might be related to how some devices interact with the band steering and mesh handoff between the Gateway and xFi Pods. While there isn’t a one-size-fits-all fix, here are a few things that have helped other users:

  1. Forget the Network on Your iPhone:
    Go to Settings > Wi-Fi > tap the (i) next to your network > Forget This Network, then reconnect fresh.

  2. Disable and Re-enable the Pods:
    In the Xfinity app, go to Connect > See Network > Select the Pod > Device Details and try restarting the Pod, or unplug and plug it back in.

  3. Separate Your 2.4GHz and 5GHz Bands (Advanced):
    Some iPhones have trouble switching between bands when Pods are in use. Temporarily disabling band steering (by creating a separate SSID for each band) can help determine if that’s the issue.

  4. Check for iOS and xFi Firmware Updates:
    Make sure your phone is updated, and if you're using Gen 2 Pods, ensure your Gateway firmware is up-to-date (it usually auto-updates).

If none of that helps, let us know the model of your iPhone and the Gateway you’re using, and we’ll dig deeper. We want to get this working for you — no need to pack anything up just yet.

 

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user_wam137

Visitor

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2 Messages

Actually, I discovered the issue after posting this and since I fixed it, there have been no further issues. The problem is the new Gateway has a third band - 6 ghz - that is bound in the SSID. Once I disabled that channel, the network operates flawlessly. In researching further, this is a pretty common issue with this channel, especially in houses. Questionable why Xfinity would incorporate it into its modems. 

1 month ago

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XfinityAirelle

Official Employee

 • 

2.7K Messages

 

user_wam137

Thanks for the update — we're really glad to hear you figured it out and that things are working smoothly now!

 

You’re absolutely right — the 6GHz band (part of WiFi 6E) can cause some hiccups, especially with device compatibility or certain environments where the signal doesn’t travel as well through walls. While it can offer faster speeds and less interference in ideal conditions, it’s definitely not a one-size-fits-all solution, especially for iPhones and other devices that don’t fully support it or prefer sticking to more stable 2.4GHz/5GHz bands.

 

Appreciate you sharing what worked — that insight could help a lot of others running into the same thing. Can you mark your solution as the official answer here on the thread? If anything else comes up, we’re here to help!

 

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1 month ago

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