Visitor
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2 Messages
xFi Pod Issue with iPhone Connecting
I am having this exact issue. Has someone discovered a solution? I'm about to pack all of this equipment up and give it back to xfinity and go with a different provider!
https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0?commentId=67d5104564b2637c9acb8595
XfinityAirelle
Official Employee
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2.7K Messages
24 days ago
We totally get how frustrating this has been — when your devices won’t stay connected, especially something as essential as your iPhone, it can feel like nothing’s working the way it should.
We took a look at the thread you linked, and it sounds like this issue might be related to how some devices interact with the band steering and mesh handoff between the Gateway and xFi Pods. While there isn’t a one-size-fits-all fix, here are a few things that have helped other users:
Forget the Network on Your iPhone:
Go to Settings > Wi-Fi > tap the (i) next to your network > Forget This Network, then reconnect fresh.
Disable and Re-enable the Pods:
In the Xfinity app, go to Connect > See Network > Select the Pod > Device Details and try restarting the Pod, or unplug and plug it back in.
Separate Your 2.4GHz and 5GHz Bands (Advanced):
Some iPhones have trouble switching between bands when Pods are in use. Temporarily disabling band steering (by creating a separate SSID for each band) can help determine if that’s the issue.
Check for iOS and xFi Firmware Updates:
Make sure your phone is updated, and if you're using Gen 2 Pods, ensure your Gateway firmware is up-to-date (it usually auto-updates).
If none of that helps, let us know the model of your iPhone and the Gateway you’re using, and we’ll dig deeper. We want to get this working for you — no need to pack anything up just yet.
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