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PaulGor
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Wednesday, April 10th, 2024 2:03 AM

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xFi Gateway XB7 - built-in MoCA questions

I have two Xfinity set-top boxes in two rooms. Living room has xFi Gateway XB7. I'd like to setup MoCA in 2nd room to have Ethernet connection to my Samsung Smart TV as TV's WiFi adapter often refuses to work.
Question 1. So looks like I need to buy only one MoCA 2.0 adapter - for 2nd room with TV, as xFi Gateway XB7 has built-in MoCA 2.0. Right?
Question 2. When I look at gateway details in xFinity app I see that MoCA is enabled and has 2 connected devices - which are those two set-top boxes. What does it mean really? Does it mean that Ethernet jack on my 2nd set-top box can be connected to my TV?
Question 3. As Gateway has MoCA does it mean I don't need any cables next to Gateway (as I would need if I use separate MoCA adapter) and just do regular MoCA adapter setup in 2nd room?

Question 4. I have DVRs in each of my xFinity set-top boxes. Found this (below) - does it mean that I should not use Gateway's built-in MoCA or those issues are rare?
------- from https://www.techreviewer.com/tech-answers/best-moca-adapters/ :
"Xfinity: Some people have experienced compatibility issues when using Xfinity DVRs, as they communicate using MoCA frequencies.
 The most straightforward workaround is to prevent communication with the Xfinity devices by configuring the MoCA adapters to use D-band high-end frequencies at 1400 Mhz and above.
  Xfinity uses 1150 MHz frequencies for MoCA on LAN networks. In this configuration, you would need at least two MoCA adapters."
-------

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7 months ago

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XfinityGabby

Official Employee

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1.5K Messages

7 months ago

Hello, PaulGor. Thanks for reaching our team on Forums regarding your MoCA questions. Here's a diagram you can refer to. We can certainly look into the account and verify the MoCA Network information in our system. If the TX rates are below 200 Mbps, it may be causing issues with your boxes. Please check all coaxial connections on the boxes, splitters and wall outlets. 

 

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PaulGor

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16 Messages

@XfinityGabby​ Hello. The link you provided has many messages but all of them for the case when Gateway does NOT have MoCA. My questions are for different case. Is it possible that my questions are answered one-by-one?

Regards,
Paul

7 months ago

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XfinityBradM

Official Employee

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614 Messages

You would not want or need to buy a MoCA adapter. The ethernet ports on the back of the cable boxes do not provide an internet connection via MoCA. You would not be able to connect your smart TV through it via a MoCA adapter. The ethernet jack on our cable boxes do not function in any sort of way to provide service to the customer. MoCA is how our cable boxes communicate with each other to provide the X1 experience in all of your rooms that have an X1 cable box and allow access to your DVR recordings from each box. 
If you are needing to get an internet connection to your smart TV without Wi-Fi directly to the device we would have you explore the options of a Wi-Fi adapter. We sell our own called Wifi Boost Pods or you can purchase a 3rd party Wi-Fi access point that will connect to your Wi-Fi and provide an ethernet connection to your smart TV. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

PaulGor

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@XfinityBradM​ Thanks! Don't see "Accepted Answer" to click...

(edited)

7 months ago

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XfinityAmira

Official Employee

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3.8K Messages

@PaulGor, you're very welcome! We reached out about the "Accepted Answer" missing and will get it updated once we hear back. Please let us know if we can be of any other assistance, we're here to help. 

 

Thanks for being the best part of Xfinity! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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