3 Messages

Tue, Sep 14, 2021 11:00 PM

Xfi box staying offline.

I am trying to activate my internet service but the box has never said online and all the buttons are blinking





89.1K Messages

6 d ago

Is this a completely new installation at these premises ? If so, the other end of the line may need to be re-connected to the live Comcast feed from the street / pole. You'll need a tech out for that.



3 Messages

@EG how can I find out? I can't talk to a live person even when calling one of the stores.

Official Employee


228 Messages

Hi, @user_e1e54a. That is what we are here for! Can you direct message your name and address?


Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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