P

Visitor

 • 

2 Messages

Thu, Sep 16, 2021 4:40 PM

xFi Advanced Security is blocking my company's website

Hello,

Customers with Xfinity xFi Advanced Security have reported not being able to reach my company website.   I am experiencing the same issues as described in this thread https://forums.xfinity.com/conversations/xfinity-app/xfi-advanced-security-is-blocking-my-companys-website/602dae20c5375f08cddf28af.    Is it possible to get my company website domain and it's subdomains whitelisted?  

Also if it's possible to find out why our website was blacklisted?  That would help us address it and avoid future blacklisting.

EG

Expert

 • 

89.8K Messages

1 m ago

Try contacting this team about it. They handle blocking issues;


Comcast Customer Security Assurance. You can contact them online using the link below;


https://spa.xfinity.com/?linkId=130556429  


https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.


Or call them at 1-888-565-4329 or 844-355-8719


Business Hours: 6:00am - 2:00am EST, 7 days a week


Good luck !

Visitor

 • 

2 Messages

@EG  Thank you for your help!

EG

Expert

 • 

89.8K Messages

@Pat_42a85f

Quite welcome ! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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