XER10 - Enable Bridge Mode

Add myself to the growing pile, this is ridiculous and I understand this is newer Tech for Xfinity but seriously.. you wasted resources, labor, and customers patience on this when you already had a planned (XB10) Wifi 7/10Gbit upgrade that was released that would work just fine considering it has 2 10Gbit ports,.. so why was time wasted on the XER10 when it didnt solve the issue that was actually there (Separate ONT from gateway making 2 different devices required).. Seems like a really poor business decision considering the XB7 already worked on port 4 and it was a Docsis Modem, begs the question why make the XER10 model at all when the XB10 was universally superior.. Please fix this or delete it and providion XB10s for EPON users!

This should be the solution.  Forget implementing a bridge mode for the XER10 and just make it so the EPON is usable by itself!!!! 

@user_uvfzww​ 

since you have the one gig service, you can swap your modem at an Xfinity office for the xb-8 modem.  Obviously this prevents an upgrade to 2 gig service if you ever wanted to but it would get you up and running in bridge mode for now.  It’s what I did and it’s working so far.  Shame they are losing money by limiting people to the one gig service.

Hello @user_uvfzww and thanks for posting your concern here on our Xfinity Community forums!  As has been pointed out by @Eg-Zach-ly below, you do have the ability to swap out the modem to an XB8 model which does support bridge mode.  Having the Xer10 is kind of overkill if you are just going to bypass the advantages it offers in bridge mode with 1 Gig services.  But as was also pointed out - going to the other modem would limit your ability to update to the 2 Gig services in the future.  

Did this turn into a comedy show?

The XER-10 offers ZERO advantages compared to even most mid-tier consumer routers. 

No custom DNS. 
No VLANs.

No QOS.

No customer routing.

No built in DDNS. 
No built in VPN server. 

The list goes on and on and on. 

We get it that Xfinity currently has no plans to implement bridge mode even if it does infuriate their customers.  Stop cramming this [Edited: "Inappropriate Language"] line that the XER10 is a superior router when it clearly is not. 

How do I also swap out to XB8 ? 

@EG​ so are they saying that bridge mode just won't happen or is that still in the works?

@EG​ Yes, I’ve seen and heard a bunch of their excuses…

“Our gateway is superior… no customer needs any other router.”

”Our gateway is a pure router - so it doesn’t need bridge mode.”

Their justifications are quite pathetic actually.  Every basic consumer router on the market has some type of bridge mode.  The technologically superior XER-10 lacks even the most basic functions found on a $40 Walmart router.

I'd love for them to see the rules that I have setup in my UCG. I have several VLANs, blocking rules for various traffic type for my kids.... till they have that level of functionality, I'll laugh at these responses.

@user_jn4fyi​

@EG​ so are they saying that bridge mode just won't happen or is that still in the works?

Your guess is as good as mine....😑

I switched from at&t because they don't support bridged mode and believed that xfinity did. Now I find they don't. Can I use my own modem somehow?

I suspect this update is so new that support don't know how to do it.

ok, am on about plan C at the moment. Agent says they need to send out a tech to install an ONU to be installed with the router. I'm not exactly convinced about this, but I guess if a tech comes out at least they'll be able to talk to someone who knows what to do I hope.

You should already have an ONU.  Otherwise, you wouldn’t have fiber. 

yeah, I have an Nokia EPON unit that the XER10 plugs into over ethernet. I don't think anyone who comes out is going to plug something new in, but at least they might know who to call to enable customer's-own-router mode!

My agent told me this has only been allowed since July 21st, 2026. I don't think they've been trained yet on it. I'm being patient and trying to point them in the right direction, but I think we need an Xfinity rep to chime in on what to ask for or they need to update their internal KB.

@ugaguy2010​

I did and of course it doesn’t pull an IP address.  

The router should pull an IP address assignment via standard DHCP. You may need to power-cycle the ONT ?