Visitor
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1 Message
Xbox live
I never had this problem with you guy till this update I can’t even play Xbox it’s crazy I’m about to go to a different provider cuz I can’t play lag all the time 60 to 70 ms latency it’s crazy I called you guys 9 times and had every one come out to look at it even the top guy in pa came out and checked on it works great on a computer but Xbox you guys can’t figure out how to connect to there servers this is getting crazy with no answers when I keep calling
XfinityJorge
Official Employee
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2.8K Messages
6 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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EG
Expert
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116K Messages
4 hours ago
@user_yz2e3c @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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