GunMillFarm's profile

Contributor

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15 Messages

Monday, November 4th, 2019 6:00 AM

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XBB24-A battery backup for XB6 (Arris TG3482G) blinking green for 3 days

I replaced my XBB1-A backup batter with a new XBB24-A and installed it following the directions. It started blinking green which apparently indicates "trying to pair with modem" but it has been blinking green for 3 days. When I logon to the modem http://10.0.0.1 it shows battery at 0% and no information. If I read the postings correctly, the light on the battery should blink green then turn to solid blue after pairing. What has gone wrong and how can I fix it?

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Frequent Visitor

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17 Messages

6 years ago

I have the same issue with the XBBB1-A. It continues to bink green. Any ideas?

Frequent Visitor

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17 Messages

6 years ago

thanks for the link but I had already read this one. It speaks to the status of the LED lights but did not suggest what to do if it keeps blinking green

Expert

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111.5K Messages

6 years ago

Expert

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111.5K Messages

6 years ago

Have you first tried power-cycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

Expert

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111.5K Messages

6 years ago


@GunMillFarm wrote:

Which device are we talking about, the XB6 gateway or the XBB24-A backup battery for the XB6, or both? 

 

The XB6.

 

I appreciate your help, but it seems like you are grasping at straws.

 

Seems that we both are..... I'm not a CC employee. And I don't have that gateway device. Sorry I couldn't be of help. Good luck with it !


 

Contributor

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15 Messages

6 years ago

Which device are we talking about, the XB6 gateway or the XBB24-A backup battery for the XB6, or both? I did try resetting both and powering down/up both. I actually had an Xfinity installer/repair guy come to the house and try to figure it out. He had never seen an XBB24-A and he couldn't get it to work either. I'm genuinely confused why Comcast charged me $171 for this battery then refuses (is there any other appropriate word) to help me understand why the disconnect between my experience and the instructions. I also shouldn't have to resort to this slow, tedious way of trying to get answers to what I consider a simple, basic, installation question. I'm stymied and nonplussed. I appreciate your help, but it seems like you are grasping at straws.

Contributor

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15 Messages

6 years ago

Do you mean into my XB6? Yes, in fact, this computer I'm using now is hard-wired into the XB6.

Contributor

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15 Messages

6 years ago

Yes, very pokey, but I am into the Gateway. I clicked on Hardware...Battery but I'm still waiting for a response. VERY pokey!

Expert

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2.1K Messages

6 years ago

If you connect a device via Ethernet, does it succeed?

Expert

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2.1K Messages

6 years ago

Are you able to access the gateway at http://10.0.0.1?

Default Login:

username: admin
password: password (case-sensitive)

If it is your first time logging in you will be forced to change that password.

Frequent Visitor

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17 Messages

6 years ago

I know that you are not a CC employee and appreciate you trying to help.. I have done a reset on both and nothing seems to work. Maybe they changed the firmware in the SB6 and the battery no longer displays the power LED color. That said, when I unplug the battery from the AC the SB6 continues to give me dial tone for many hours. So it does seem to work. It just does not show the right LED etc.

 

When I plug the power back in to the battery the SB 6 contines to provide dial tone but the rest of the functions (wifi etc) never come back. 

 

Can anyone from Comcast help?

Contributor

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15 Messages

6 years ago

Battery Status:  
Battery Life:  
Battery Health: Unknown
Battery Status: Unknown
Battery Charge Status: Not Charging
Current Temperature:  
Charging System Health: Unknown
Remaining Charge: %
Remaining Time: Na.N hours
Hardware Version:  
Manufacturer Name:  
Max Temp Experienced:  
Min Temp Experienced:  
Battery Model Number:  
Power Consumed In Initial 8 Hours:  
Power Consumed In Final 16 hours:  
Low Battery Time:  
Low Temperature Threshold:  
High Temperature Threshold:  
Low Temperature Dwell TripPoint Seconds:  
High Temperature Dwell TripPoint Seconds:  
Seconds On Battery:  
Battery Serial Number:  
Battery Software Version:  
Battery Testing State: Unknown
Battery Testing Status:

Expert

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2.1K Messages

6 years ago

Are you able to access it’s wireless settings?

Contributor

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15 Messages

6 years ago

Do you mean this?

Gateway > Hardware > Wireless

View information about the Gateway's wireless components. Wi-Fi: The Gateway provides concurrent 2.4 GHz and 5 GHz for Wi-Fi connections.

Wi-Fi: The Gateway provides concurrent 2.4 GHz and 5 GHz for Wi-Fi connections.

 

Wi-Fi LAN port (2.4 GHZ)

Wi-Fi link status:Active
MAC Address:A8:9F:EC:22:41:33
System Uptime:0 days 3h: 55m: 19s

 

Wi-Fi LAN port (5 GHZ)

Wi-Fi link status:Active
MAC Address:A8:9F:EC:22:41:34
System Uptime:0 days 3h: 55m: 19s

Gold Problem Solver

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3.7K Messages

6 years ago

Maybe not related, I do remember replacing a battery in an Arris device (not this model}. It started off by doing a self test, then fully discharging and recharging over a number of days.

Could be doing something similar?

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