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user_118908
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11 Messages

Friday, October 14th, 2022 4:20 PM

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XB8 Terrible Device

I've had quite a few issues with the XB8 and one of which required me to go disable the newest band.  Fair warning that this device is not as nearly as reliable as the 7 or it's predecessor.

(Note to Xfinity, I do not want to troubleshoot this as your tech abilities of everyone I have dealt with is lackluster..... especially after I had someone tell me I had too many devices attached 32-34, most of which aren't transferring large amounts of data.)

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2 years ago

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user_ad1041

Visitor

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1 Message

2 years ago

Same here, XB8 router terrible, not worth it, I can not connect my devices to the wifi, it has been a waste of time trying to fix that, and the Xfinity techs don’t know how to fix it either! I will go get the XB7 back.

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user_118908

Visitor

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11 Messages

@user_ad1041​ I'm actually contemplating a switch to another carrier or my own equipment.

2 years ago

CCMike1

Official Employee

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933 Messages

@user_118908 what type of troubleshooting steps have you taken on your end to try and resolve this? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_118908

Visitor

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11 Messages

@XfinityMikeB 

Well...let's start w the basics like your call center does.

1. Rebooted the router.

2. They performed some diagnostic tests remotely, tell me the issue is fine.

3. I insist the issue is present especially with one device have buffering issues and wants present prior to upgrading to the XB8.

4. More diagnostics.

5. They tell me the issue is fixed.

6. I disagree and counter argue w solid logic and demonstrate with technical issues.  They capitulate and final agree there's an issue.

7. I disable the latest band and devices appear to be working except the one device in question after 12 hours

8. I call back in.  They do some more troubleshooting and ask to reboot the router.  Why not?!  Let's reboot 

9. More remote diagnosis...which I translate into I need to stall so that I can look stuff up which is understandable.

10. Then they ask to reboot it.  Sure, makes you feel better.

11.  Seeing as there's an issue still present.  they agree to send out a pod.  (Which fwiw isnt worth it because you are just throwing money at an issue which doesn't solve the problem.)

Since your technical support center lacks advanced expertise and very little settings for them to change, it's often a moot point to call.  What's worse though are your advanced support team calls that come after we agree for new equipment or a service call.  These come after I've hung up with support the first time around typically a few hours later.  They claim to know what the issue is and want to connect me with a member of that team.  I decline them each time except for once.  That time was actually a live person from a number I didn't recognize...so I answered it, mistake.  Guy on the other end of the phone tried arguing with me about how many devices are connected and that I had too many.  After I found out how long he had been doing tech support, I laughed ...1 year.  I nicely pointed him to you tech specs for the XB7 and XB8 but you can lead a horse to water but can't make it drink.

2 years ago

user_118908

Visitor

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11 Messages

Btw, ty for reminding me.  I need to go to Costco for a modem and wireless router.

2 years ago

user_118908

Visitor

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11 Messages

@XfinityMikeB your pods leave a lot to be desired, kind of like the XB8.  Poor connections, no assist with wireless signals, etc, etc.

(edited)

2 years ago

Jlavaseur

Problem Solver

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948 Messages

2 years ago

I got the Xb8 a few weeks ago, it’s spectacular! Super speeds, it hasn't dropped a connection since i first put it online, no issues what so ever, all 3 bands work as expected, plus it seems to have this crazy bonding thing, I connect by Ethernet cable, speed test approximately 940 Mbps, as expected, so i disconnect that and connect by WiFi, approximately the same results, but if i connect both together it somehow combines/bonds and i get 1423 Mbps from a speediest, at first i thought it might be win 11 i just installed, but it does the same with Linux on a different computer, its seems too easy... I also had the Xb7 before, it definitely isn’t better…

(edited)

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user_585e73

Visitor

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3 Messages

@Jlavaseur​ Congrats! you must be the only person with a working one or an Xfinity employee. I have had the same experience as everyone and I attempted to go back to an XB7 and they couldn’t provision it correctly and the advanced support team is a joke, the person made it worst. Promised to call back and didn’t and no one on the team (2 other agents) wanted to help after the first rep also took out my cable tv. 

2 years ago

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Jlavaseur

Problem Solver

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948 Messages

2 years ago

@user_585e73  well it’s modern technology, a lot of folks have issues with the 6.0 band, unless your device is specifically wifi6e, it won’t even see that band, let alone connect, but the 5g band ax is wifi 6 and it will work perfectly, what is your exact problem, also to get best performance, you might want to get the latest version of Windows 10 etc, it’s free upgrade, I opted for win 11, even tho my 10 year old computer failed the compatibility test, on the Microsoft website it shows you how bypass those tests and install it anyway

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vagos1103gr1

Visitor

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5 Messages

@Jlavaseur​ 

Is not about that, I changed already so many xb8. In the first month working perfectly, after it start to reboot constantly. Maybe because I have 38 devices connected?  I get rid now that and I went with xb7 in bridge mode with an Asus zen et12. 3 months now not a single drop. 

2 years ago

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keltik79

Visitor

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2 Messages

2 years ago

I just spent 10 minutes typing a response only for xfinity forums to crash and delete all of it. I'm tired of the XB8.... Should I just put in to bridge mode and buy my own router?

(edited)

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user_656a5f

Visitor

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6 Messages

@keltik79​ Running mine in Bridge with a Netgear RAX 120...no problems

2 years ago

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