Visitor
•
1 Message
XB8 still showing 1200 Mbps plan on 2 Gig account
I’m on the 2 Gig plan with an XB8 gateway.
The Xfinity app Speed to Gateway test still shows “1200 Mbps plan” and I’m only getting ~1300 Mbps.
Multiple agents have claimed they pushed the correct 2 Gig profile, but nothing changes. The last agent just said the team is “working on extending the speed in my area” and that I won’t receive a call.
This is clearly a provisioning/bootfile issue on the XB8, not an area upgrade. Can someone on the Digital Care / Advanced team please check the actual profile on my modem and force the correct 2000 Mbps bootfile?
Thank you.
XfinityJeffB
Official Employee
•
860 Messages
2 days ago
Hello Vaeh, thank you for reaching out here in our Xfinity Community forum. We are happy you're here and happy to help. I see you sent us a DM, we will continue there.
0
0
XfinityCliff
Official Employee
•
777 Messages
23 hours ago
Please note that we are available 7 days a week from 6am to 1am ET to assist with any future concerns or questions you may have regarding your Xfinity Related services!
0
0
EG
Expert
•
122.3K Messages
3 hours ago
@Vaeh @XfinityJeffB
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
0
0
EG
Expert
•
122.3K Messages
3 hours ago
Now closing the marked "Solved" topic.
0
0