XB8 still showing 1200 Mbps plan on 2 Gig account

I’m on the 2 Gig plan with an XB8 gateway.

The Xfinity app Speed to Gateway test still shows “1200 Mbps plan” and I’m only getting ~1300 Mbps.

Multiple agents have claimed they pushed the correct 2 Gig profile, but nothing changes. The last agent just said the team is “working on extending the speed in my area” and that I won’t receive a call.

This is clearly a provisioning/bootfile issue on the XB8, not an area upgrade. Can someone on the Digital Care / Advanced team please check the actual profile on my modem and force the correct 2000 Mbps bootfile?

Thank you.