XB8 not working with ethernet switch

@XfinityKassie​ We exchanged the XB7 for the XB8 at a local Xfinity store. 

The problem mysteriously resolved itself. 

@user_c49896, That is wonderful to hear that issue has been resolved with the swapping of the modem. I did find some forums posts that may have some more insight for troubleshooting steps others have used for switch and connection issues: https://forums.xfinity.com/conversations/your-home-network/ethernet-switch-unable-to-identify-more-than-one-computer/602dadcfc5375f08cdd40de3, https://forums.xfinity.com/conversations/your-home-network/no-connection-with-xfinity-gateway-and-unmanaged-switch/602db12fc5375f08cd481028. 

Working from home myself, I definitely know how important it is to have your internet connection up and running. I would be happy to check back in with next week after you have time to test, to ensure everything is still working well. Does that work for you?

Hi, I recently tried to connect my netgear switch and have been unsuccessful. From the admin page, my ports say up but they are continuing to receive 0 bytes transferred.. yet, another one of the connections direct to the gateway works just fine as well as wifi. Why doesn't it transmit to the Switch. (netgear gs308ep)

Hey @user_38f280, thanks for reaching out through Xfinity Forums regarding your Netgear switch. We would be happy to help you with troubleshooting. 

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.