Contributor
•
21 Messages
Xb8 not getting midsplit or high split speed
Hi my xb8 needs reprovisoned or or updated to get the faster speed neighbors has it on there xb8 will I need switch to the 2gb plan? Or will it work on the Gigabit extra plan im on?
XfinityJanelle
Official Employee
•
2.3K Messages
1 hour ago
Hey @lcag123 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking time to reach out regarding your internet speed. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0