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user_cob115
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3 Messages

Sunday, December 29th, 2024 7:59 PM

XB8 dropping iPhone 16 Pro WiFi Connection

I swapped my XB7 for the new XB8 modem a few months ago. The XB8 drops the internet connection to my phone frequently.  Restarting the gateway temporarily resolves the issue. However, my iPhone 16 Pro keeps getting disconnected. 


When I try to reconnect I get one of these two errors:

1) Unable to join the network

or

2) Unable to join the network

This network is operating on Wi-Fi channels in use by several other nearby networks.
Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.

I have tried restarting the Gateway and iPhone, but there are still problems. I’m having to reboot our router more than once daily—this is not sustainable.

Please advise.

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1 day ago

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user_r6tszx

2 Messages

3 days ago

My wife and I are having the same problems.  We got a new iPhone 16 Pro's 3 days ago, and switched from Verizon to Xfinity Mobile.  In addition to the issues mentioned above, my wifi connection keeps switching to the Xfinity Mobile network (different from the "xfinitywifi" network) and messing up other settings, such as Airprint..  I've tried to "Forget" my home network, and reconnect, but have had same issues continue.

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XfinityBenjaminM

Official Employee

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1.7K Messages

2 days ago

 

user_cob115 Hello! Thank you for reaching out to us here on our Community Forum. Are you experiencing the issue on any other devices or only with your iPhone?

 

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user_r6tszx

2 Messages

Only iPhone. Seems switching off Private WiFi address worked so but should not have to compromise security. 

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2 days ago

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XfinityEricB

Official Employee

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1.8K Messages

 

user_r6tszx Have you recently updates the OS of the iPhone to see if that correct the issue with the connection while having the security active on the phone?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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