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user_06ef51
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Sunday, January 26th, 2025 5:28 PM

Xb8 connectivity issues

After receiving this modem a couple months ago, I started experiencing issues with certain devices. Sometimes they work fine, other times these specific devices will say connected without Internet, or the speed tests are so [Edited: Language] slow that nothing will load. 

I have restarted all devices including the gateway. 

I've removed these devices and readded. 

After all the reading I've done on issues with the xb8, similar to mine. I know there is something that can be done. 

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3 months ago

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XfinityBenjaminM

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3 months ago

@user_06ef51 Hello! Thank you for reaching out to us here on our Community Forum. Are you having issues with devices that are further away from the modem versus ones that are not?

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user_06ef51

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@XfinityBenjaminM​ I'm in an apartment. Distance is relatively the same. Doesn't matter if I'm the same room as the gateway or the bedroom. 

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3 months ago

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XfinityBenjaminM

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user_06ef51 Thank you for your response! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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  • Press Enter to send your message

 

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_06ef51

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Message sent. 

The 3 devices im having random problems with is 

A Linksys wifi extender on 5ghz

Google nest hub on 5gz

Samsung Galaxy tablet on 6ghz

All other devices are working properly to my knowledge. 

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3 months ago

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user_06ef51

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3 months ago

after all having issues with my xb8, I'm exploring new options to replace it with my own hardware. 

To maintain the same speeds and keep the triband that the xb8 offers.. what are your recommendations?

Note: This comment was created from a merged conversation originally titled XB8 SUBSTITUTE

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