xb7 xFi blocking access on profiles when a downtime schedule created, even though it shouldn't be

Ditto across the board.   Worked for a while ... felt like we actually had a little control, then bam, phone calls at 3pm on Feb 12, 2021, "Dad, Internet went out."  Resolution was to delete downtime which was set to kick in at 11pm.  I'm wondering, is downtime set for a different time zone than my own (PDT)?  As long as the boys respect our requests to hand in the their phones and leave their computers alone when we ask them, I will happily never set a downtime again.

Hello, thank you for reaching out with your concerns regarding the Xfi app. I would like to look into this to see what is going on. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

@ComcastValerie I am having the same issues (see my separate post about this). I have tried all of the steps you suggested: signing in and then back out (on both the mobile app and the Xfinity website), creating a new profile and new rules. Nothing appears to make a difference: my son's internet access is paused at hours outside the scheduled downtime, even though the app and website show that his device is not paused.

In addition, I have discovered that his internet access still works when the app/website show that his device is paused. The downtime scheduling appears to be failing in both directions: pausing access outside of the scheduled time, and allowing access during times that it should be off.

Thanks for any help you can provide. It seems like a lot of users are experiencing this problem.

I'm having the same issue. It started on Friday night 2/12/21. My son's downtime was scheduled to turn the WiFi off at 1:00 am on Saturday morning, but instead turned off at 8:00pm on Friday. It was fine all day on Saturday, but turned off again at 8:00pm on Saturday night.

The XFinitiy app and website showed that his computer is connected and not paused, but his internet connection did not work. I found that removing the computer from his profile or deleting the Downtime rule allowed his internet access to work again. Recreating the rule, for the same downtime or any other time limit, cut off his interenet immediately. Again, it was not time for the downtime limit to take effect, and the website and app did not show his profile or device as being paused.

As a test this morning, I set up a downtime for 9:30-10:00am. The app and website currently show that his device is paused (as per the new rule) but he is not paused and has full internet access.

The downtime scheduling appears to not be working correctly at all at the moment: pausing when it should not and allowing access when it should be paused.

We started having the same issue this week.  I'm not sure if there was an update pushed through or not, but we've tried everything suggested.  The only way he can get on his computer is if I delete the entire downtime schedule. It even paused his device on a day that DIDN'T even have a downtime schedule. Please fix this! We've utilized this feature since it first came out and we love it.

Thank you for letting us know this is an issue. I'd like to look further into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”.

Hello, and thank you for reaching out to us on Xfinity Forums! I have the downtime set up for my children as well, so I want to make sure it is working for you and your family. 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message".