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user_374ceb
1st Topic

Visitor

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4 Messages

Tuesday, March 29th, 2022 11:18 PM

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XB7 routes only IPv6 traffic?

This has plagued us for months.   Devices in home connected to our XB7-based WiFi can browse to facebook.com, google.com and several others, but most web addresses time-out.   Nytimes.com won't connect, for example.    Nslookups to these domains show that we succeed when an IPv6 address resolves.    This happens on Windows laptops, all browsers, also on a Google pixel and iPhone as well as a kindle fire. 

Generally one or two devices in our household connect correctly to all the web, but several others exhibit the problem behavior.   Rebooting the XB7 gateway repeatedly eventually restores connection, but it often goes away again.   

Anyone else ever see this?

Steve

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4 years ago

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CCAbbie

Problem Solver

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1.4K Messages

4 years ago

@user_374ceb Hello, and thanks for reaching out with your concerns. I could understand how this would be frustrating, and I can help look into this for you. I would like to get your account pulled up, so I can look at account specifics. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_374ceb

Visitor

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4 Messages

@XfinityAbbie​ Thank you.   If it's still possible, please look into this issue, which continues to affect many of our devices intermittently.   We're especially irritated because Xfinity has our TV plan hostage and we can't feasibly switch providers.  Yet the quality of service is pathethic, due entirely to this issue.  

4 years ago

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CCJosh

New Problem Solver

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452 Messages

We would be more than happy to assist you with this issue so that you and your household can enjoy the connection on all of your devices @user_374ceb.

Please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address so that we can get started. 

 

To send a direct message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

4 years ago

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